As always, I was greeted in a friendly manner. Service was performed in a reasonable time. Charlevoix Auto is a very important and necessary part of our area.

This was our second lease dealing with Jeff Beauchamp. He is always friendly and very knowledgeable. He made the transition from between leases very smooth.

Even though I came at the wrong time for my appointment, the advisor was able to reschedule and get me in. Fantastic!

Requested lof , tire rotation, according to invoice there was no tire rotation done.

After I had my oil changed - for the second time - I was told there was much oil on the engine and I had to bring it back to so you could look for leaks via the dye that was added to the oil. I received no documentation on the visit, being told the incident was still pending. Why do you allow a vehicle to leave your service area without documentation on what was performed?! I've never experienced this from any other dealership. This is not good. I brought the vehicle back after driving the suggested miles. Again, I asked for documentation on the work done. It turned out, no dye had been added to the oil as I was previously told. If I had received the service documentation after the first visit, this would have been known. Dye was added during the second visit and I was able to coax some documentation from the service technician on what happened on the first visit. I brought the vehicle back for a third visit so the leak could be identified. My wife and I waited for the results. The results were negative. No lead was detected. The incident was contributed to the FIRST oil change we had done at your service department, where an inexperienced technician apparently spilled much oil on the engine and did not clean it up. Thank you, for wasting my wife's and my time.

Staff is always friendly and professional. Appointment time is usually shorter than expected.

service started on time and completed within time estimate. Service writer was friendly. Only complaint I have is trying to make appointment.....calls most often go to vm which is annoying. Call backs are inconvenient and often don't get call backs. I had to call five times before I was connected to a service rep.

Nope

Well the service was good, but I thought it took a little longer then expected. one an half hours!!

The experience was awesome, fantastic staff, Made the buying of my new truck a most pleasurable experience. Jeff and Hannah both are very knowledgeable and made the buying process quick and easy. I will be back and will send family and friends there to. Chris in finance was great to work with. Great job!!!