Our Reviews

Oil change

They got my car in right away for service- I had to work a long shift that day and they were very accommodating with the drop off and pick up times with my vehicle - I really appreciate their flexibility and efficiency

Timely and professional service

Love the service

Always the best with Jeff Beauchamp. This is my 5th or 6th lease with him. Goes above and beyond. I hope he never retires. I love my new truck.

Work completed in a timely manner. Tajay was great to work with.

Service agent was GREAT! (Tajee?? sp?). 5stars for him alone! He was friendly, considerate and easy to talk to on the phone. Very professional. He was also at the counter when I pulled in for the oil change. He mentioned that I was late arriving but would still get my oil change done on time. He didnt make me feel bad for being late, but professionally stated it while preparing the paperwork. He also came into the waiting room and made another pot of coffee :)

Chevrolet service on vacation. Unusual!!! At checkout failed to give credit for rewards points, which were presented at checkin

It was good excellent staff

Service is great and service writer made it very easy to get what I needed to get done to my vehicle, THANKS!!

Excellent customer service.

Quote reasonable. Work done timely after parts were received.

As always, I receive complete, professional service on my vehicles at Charlevoix Auto.

Always a pleasure working with Erin.

It went smooth.

Excellent service and communication. Tajay has been amazing!

I just love the Chevy dealer in Charlevoix. They are so kind and let me know what's going on every step of the way when my car needs service. Thank you!!!

Service was timely, complete and personal and kind.

Professional & friendly staff. Service to my SUV was great.

Good service installation of new tires.

Your dealership was able to get our truck in without an appt while we are on vacation

Scheduling is very easy, service is prompt and the team sends updates so you know how your service is going- the employees are also very kind and helpful everytime I go in!

Friendly and courteous

Didn't take long and was told squeak in front was nothing to worry about just drive it. So that was good

Fast service even though I was late for my appointment. Elijah provided transportation from and to the dealership which was a huge help.

I called in to make an appointment and was asked to to leave a message, this has happened on numerous occasions. I waited for 10 minutes outside of the service bay only to be motioned in by the service advisor to come in side and leave my vehicle outside. When my vehicle was completed, it was parked in front of the dealership in my view. It took another 30 minutes to be called back to complete my payment. It has become very obvious that changes made at this dealership from ownership to managment over the past year or so have greatly reduced the attention to detail, and professionalism previously seen. There is now only one familiar face, Jeff. There is a revolving door of other salespeople. From all appearances, this is more of a used car rather than new car dealership. You have lost my business and I will not recommend you to any of my freinds or family. This was my last time at this dealership, I am taking my vehicle to Petoskey from now on.

Amazing people worked with me over the phone after dealing with another dealer for over a month I was exhausted. Dario and Sydney saw that and helped me every step of the way and were AMAZING to work with.

The experience was very cordial and professional. The job was done in a timely fashion and I was very pleased with the outcome.

Dropped off truck for an early morning scheduled appt for oil change, tire rotation and a check engine light. The truck still was not ready by 3pm and had to wait till after 4pm to get the truck back and find out what the engine light was. The truck was there all day and still had to wait

Lied to, drove away from getting an oil change and lube job only to have to turn right back around because my check engine light was on. Wasn’t on when I arrived and had never been in on the past. Really just too much to go into here.

Excellent service and Tajay ensures exceptional experience

Excellent service and timing

Brought my Chevy Blazer in for an oil change and to replace the thermostat which had failed. An appointment was made quickly (next day) and although the shop was busy and the repair took longer than expected, they made time to get my car finished up as requested to ensure I had it back in time to drive appointments that would have been difficult to reschedule. I would very much appreciate it if the dealership would provide loaner vehicles though, that would take the pressure off the team to finish things quickly - it’s extremely difficult to go without a car for more than a day in Northern Michigan.

On time service and staff is very friendly

Jeff was excellent Brought me back from other dealership Be mistake not having him there now

We worked with Mike in service and he did a great job communicating with us. We live on Beaver Island so we appreciate having the extra effort with picking up our truck from the airport and bringing it back. He also had to coordinate with a person on our extra warranty services.

I buy a new vehicle that is covered by a three year or 36000 mile WARRANTY BUMPER TO BUMPER. I have a check engine light on they fix the problem then tell me I owe a diagnostic fee.THIS IS WRONG. COVERED THREE YEARS OR 36000 MILES BUMPER TO BUMPER. I have bought many new trucks in the past all GM. IF THIS IS HOW YOUR WARRANTY WORKS NOW MAYBE I NEED TO SWITCH BRANDS.

Cassie the service manager was up against a scheduling snafu that wound up taking almost 4 hours to get an oil change and tire monitor valve replaced. She kept me apprised of the progress, and in the end offered a discount for my wait. Not happy about the delay, but things happen.

I think a hour and a half is a little long for a oil change. Also someone left a smuge of oil/grease above mu door handle.

Wasnt to long of a wait

Service rep was very nice and helpful

Everything was very throughly taken care of. Cassandra, working the front desk, was inviting, friendly, and very informative. Kept me up to speed on everything that was going on during the duration of my visit. The waiting room was stocked with beverages and conveniences. My children were able to be entertained during our wait. Overall, a great experience!

Easy and all went well

It was good excellent service

Terrific sales person

guys are great

Easy to schedule appointment, fast service

My truck was in for its first oil change. It should have had oil changed,def fluid filled,washer fluid top off,and tires rotated. The oil was changed that was it.

God morning The service was great and the only issue I had was we had this same issue a year ago while the car was under warranty and the part was cleaned and reused and not replaced. This year the car is out of warranty and we were charged to have it fixed. I believe this could have been avoided had the part been replaced last year when it first failed. The Service Manager Rick was very professional and explained everything. I did open a case with GMC. Thanks Alan Harreld

Was greeted with enthusiasm when I pulled into the service bay by Cassandra as she took the pictures of the car.

A blown Audi and 6 loaners cars later To end up with a traverse with brake issues and a busted ball joint…. I say never deal with this harry wormwood dealership. Only JR was helpful.

Always a pleasure working with Erin and your parts guy.

Scheduling was good. car was complete as promised. Staff were helpful. I had an extremely difficult time trying to figure out how to communicate with the service department by text message. Voice phone calls are not good for me. I need text communication.

I was very Happy.

Pleasant and fast

Convenient

on time as scheduled. comfortable waiting area. excellent preventive care visit.

Everything was fine went well

$189 hourly rate? $30 shop supply fee? Nothing like feeding someone else’s animal.What shop supply’s do you need to fix a plastic fuel door? Clearly not cleaning supplies to get all the smudges and greasy finger prints off the paint.

Excellent. Jeff Beauchamp is the best!! He deserves a raise!!

They are very punctual on looking and fixing things wrong. Thank you for being so friendly also.

Very good service excellent to work with thank you very much

I know that there has been numerous changes at this dealership recently however the folks in place currently did a fantastic job with my service issue and I was completely satisfied