Our Reviews

There great !!!

Mike was extremely helpful and supportive throughout the entire process. I hope and plan to work with him again in the future!

Efficient, friendly, helpful, and knowledgeable.

Products and services ending to be way overpriced. Fue system cleaner $79.46. Air cabin filter $39.95. 6 qts. oil $52.50. Will considered this going forward.

The Chevy dealer was very helpful in explaining all of the features provided for operating the Equinox and encouraged me to take a one hour test drive to help with making my decision.

Chevrolet service on vacation. Unusual!!! At checkout failed to give credit for rewards points, which were presented at checkin

Good service installation of new tires.

Your dealership was able to get our truck in without an appt while we are on vacation

I have always trusted the dealership and recommend to friends.

Everything was fine went well

Timely and professional service

Love the service

Always a pleasure working with Erin.

guys are great

Excellent service and communication. Tajay has been amazing!

I just love the Chevy dealer in Charlevoix. They are so kind and let me know what's going on every step of the way when my car needs service. Thank you!!!

Fast service even though I was late for my appointment. Elijah provided transportation from and to the dealership which was a huge help.

I called in to make an appointment and was asked to to leave a message, this has happened on numerous occasions. I waited for 10 minutes outside of the service bay only to be motioned in by the service advisor to come in side and leave my vehicle outside. When my vehicle was completed, it was parked in front of the dealership in my view. It took another 30 minutes to be called back to complete my payment. It has become very obvious that changes made at this dealership from ownership to managment over the past year or so have greatly reduced the attention to detail, and professionalism previously seen. There is now only one familiar face, Jeff. There is a revolving door of other salespeople. From all appearances, this is more of a used car rather than new car dealership. You have lost my business and I will not recommend you to any of my freinds or family. This was my last time at this dealership, I am taking my vehicle to Petoskey from now on.

My truck was in for its first oil change. It should have had oil changed,def fluid filled,washer fluid top off,and tires rotated. The oil was changed that was it.

Amazing people worked with me over the phone after dealing with another dealer for over a month I was exhausted. Dario and Sydney saw that and helped me every step of the way and were AMAZING to work with.

God morning The service was great and the only issue I had was we had this same issue a year ago while the car was under warranty and the part was cleaned and reused and not replaced. This year the car is out of warranty and we were charged to have it fixed. I believe this could have been avoided had the part been replaced last year when it first failed. The Service Manager Rick was very professional and explained everything. I did open a case with GMC. Thanks Alan Harreld

Excellent service and timing

Your crew is working hard but obviously understaffed leading to delays and lack of communication. This is not the fault of the tech advisor who did a good job

Lied to, drove away from getting an oil change and lube job only to have to turn right back around because my check engine light was on. Wasn’t on when I arrived and had never been in on the past. Really just too much to go into here.

Service is great and service writer made it very easy to get what I needed to get done to my vehicle, THANKS!!

Work completed in a timely manner. Tajay was great to work with.

Service agent was GREAT! (Tajee?? sp?). 5stars for him alone! He was friendly, considerate and easy to talk to on the phone. Very professional. He was also at the counter when I pulled in for the oil change. He mentioned that I was late arriving but would still get my oil change done on time. He didnt make me feel bad for being late, but professionally stated it while preparing the paperwork. He also came into the waiting room and made another pot of coffee :)

Excellent. Jeff Beauchamp is the best!! He deserves a raise!!

Excellent service and Tajay ensures exceptional experience

I buy a new vehicle that is covered by a three year or 36000 mile WARRANTY BUMPER TO BUMPER. I have a check engine light on they fix the problem then tell me I owe a diagnostic fee.THIS IS WRONG. COVERED THREE YEARS OR 36000 MILES BUMPER TO BUMPER. I have bought many new trucks in the past all GM. IF THIS IS HOW YOUR WARRANTY WORKS NOW MAYBE I NEED TO SWITCH BRANDS.

Cassie the service manager was up against a scheduling snafu that wound up taking almost 4 hours to get an oil change and tire monitor valve replaced. She kept me apprised of the progress, and in the end offered a discount for my wait. Not happy about the delay, but things happen.

Very good service excellent to work with thank you very much

on time as scheduled. comfortable waiting area. excellent preventive care visit.

Scheduling is very easy, service is prompt and the team sends updates so you know how your service is going- the employees are also very kind and helpful everytime I go in!

It was good excellent service

Always a pleasure working with Erin and your parts guy.

$189 hourly rate? $30 shop supply fee? Nothing like feeding someone else’s animal.What shop supply’s do you need to fix a plastic fuel door? Clearly not cleaning supplies to get all the smudges and greasy finger prints off the paint.

Wasnt to long of a wait

Timely and professional

VERY PROFESSIONAL, HANDLED THE OIL CHANGE AND A FEW OTHER TASKS. AND GOT ME OUT OF THERE ON A REASONABLE TIME FRAME.

Great experience, friendly, clean and relaxed atmosphere. Great salesman Jeff.

Always looking out for the customer and very satisfied with the work done.

Oil change

As always, I receive complete, professional service on my vehicles at Charlevoix Auto.

Terrific sales person

Jeff was excellent Brought me back from other dealership Be mistake not having him there now

Scheduling was good. car was complete as promised. Staff were helpful. I had an extremely difficult time trying to figure out how to communicate with the service department by text message. Voice phone calls are not good for me. I need text communication.

We worked with Mike in service and he did a great job communicating with us. We live on Beaver Island so we appreciate having the extra effort with picking up our truck from the airport and bringing it back. He also had to coordinate with a person on our extra warranty services.

I was very Happy.

It went smooth.

Easy to schedule appointment, fast service

Friendly and courteous

Didn't take long and was told squeak in front was nothing to worry about just drive it. So that was good

Service was timely, complete and personal and kind.

Easy and all went well

It was good excellent staff

Always the best with Jeff Beauchamp. This is my 5th or 6th lease with him. Goes above and beyond. I hope he never retires. I love my new truck.

I think a hour and a half is a little long for a oil change. Also someone left a smuge of oil/grease above mu door handle.

Was greeted with enthusiasm when I pulled into the service bay by Cassandra as she took the pictures of the car.

A blown Audi and 6 loaners cars later To end up with a traverse with brake issues and a busted ball joint…. I say never deal with this harry wormwood dealership. Only JR was helpful.

Pleasant and fast

They got my car in right away for service- I had to work a long shift that day and they were very accommodating with the drop off and pick up times with my vehicle - I really appreciate their flexibility and efficiency

They are very punctual on looking and fixing things wrong. Thank you for being so friendly also.